Seller: Arogyadhara Technologies Private Limited, trading as DrSaviour.
How to raise a complaint
Consumers may raise concerns about an order, payment, device, return, delivery or website service through the official Contact page. Share the order number if relevant, a brief description, and useful supporting evidence. Do not share card PINs or OTPs.
Grievance officer
The formally appointed grievance officer’s name, designation, email, phone number and business address must be inserted and verified before publishing this page.
Response time
The business intends to acknowledge qualifying consumer grievances within 48 hours and resolve them within one month where required by applicable Indian e-commerce rules. An acknowledgement alone does not constitute resolution.
Escalation
Customers may request reconsideration and pursue remedies available through the National Consumer Helpline or other competent authorities.
Privacy
Information provided in a complaint is used to investigate and resolve that complaint and meet legal obligations, consistently with the store Privacy Policy.
Publication pending: Official grievance officer contact details and registered office address are required.
